CHANGES TO SERVICE - OPEN FOR CLICK & COLLECT ONLY
We've had to make some changes to the way we serve our customers, taking extra precautions to keep everyone safe and healthy as well as working around challenges within our supply chain. Please have a read before ordering. We'll be reviewing the process daily so please bear with us while we figure it all out!
Online orders for next day collection
We are trying to do our bit to stop the spread of infection through our community and have temporarily suspended the self-service side of the business, instead we will be preparing orders placed online ready for collection the following day. You will still be able to buy products in the exact quantities you need - within the maximum limits stated on the stock list - we will weigh and pack your order ready for collection.
Orders can be placed between 07:00 - 15:00 on Tuesdays, Wednesdays, Saturdays and Sundays. The shop will be open for collections between 09:00 - 15:00 on Wednesdays, Thursdays, Sundays and Mondays. These timings allow us to prep orders and payments, manage stock levels and work around our suppliers’ delivery schedules.
Packaging and containers for dried goods
Unfortunately we will not be able to refill your containers with dried goods. Instead we will be using food-grade paper bags - not ideal as our aim is to reduce ALL single use packaging - but these bags are at least compostable and recyclable.
This decision has been taken in our efforts to reduce the risk of cross contamination and avoid the complexity of customers dropping off multiple containers to be refilled.
Liquid refills: oils, detergents etc
We are happy to refill your liquid containers however, and will take them from you at the door when you come to collect the rest of your order, and refill while you wait. When placing your order please give a rough indication of quantity of each liquid refill required. It does not have to be exact and your container does not need to be empty as it will still be charged by weight when you come to collect.
Prices and suppliers
We have tried to maintain as much consistency across the stock list as possible but this is not business as usual: changes have been made to our range and prices based on product availability and new wholesale costs. We’re constantly reviewing these to make sure we can keep prices as low as possible.
Minimum order value
Our temporary online ordering system is going to make each transaction quite labour-intensive and we also want to encourage everyone to make as few shopping trips as possible. For these reasons we request a minimum order value of £10.
Our suppliers are starting to get back to normal after the initial rush however we have noticed changes to the way people are shopping and some key items are still in very short supply. For this reason we have placed limits on some items, which you can find in the stock list.
Any other requests
The stock list includes as many of our core products as possible where we have been able to get a reliable supply. If you are looking for something not on the list please stick it in the "Any other requests" box and if we have it, we'll let you know!